Global Service Delivery Manager

Lead and continuously enhance global IT service delivery for A-Gas, ensuring reliable,

efficient, and customer-focused technology services across all regions. The role is central

to maintaining consistent, well-governed, and business-aligned IT services by overseeing

MSP performance, ensuring adherence to ITIL processes, and driving continual

improvement in service maturity, visibility, and compliance with CIS18 controls.

Essential

• ITIL certification (minimum Foundation Level) – mandatory.

• Degree in ICT, Computer Science, or a related discipline, or equivalent

professional experience.

• Proven experience managing global or multi-region service-delivery operations.

• Demonstrable success in managing MSPs and outsourced service functions.

• Strong leadership under pressure, particularly during major incidents and

escalations.

• Solid understanding of ITSM governance, service metrics, and performance

management.

• Excellent stakeholder-management, communication, and influencing skills across

diverse geographies

• Willingness to travel internationally when required.

Desirable

• Project-management certification (e.g. Prince2,PMP)

• Experience managing budgets and supplier contracts in a global

environment

• Strong cultural awareness and ability to work effectively across regions

and time zones