European Head of Customer Services

European Head of Customer Services

Travel between Eygelshoven, Netherlands and Seevetal, Germany.

Responsible for leading and managing the Customer Service function across the continental European region, ensuring a high standard of service delivery that meets the needs of all A-Gas customers.

This role involves overseeing order execution, responding to customer enquiries and feedback, and continuously driving service excellence. In close collaboration with the Commercial team, the role will support a deeper understanding of customer requirements, contributing valuable insights to the commercial team to enhance sales forecasting and strategic planning.

A key focus will also be maintaining strong cross-functional alignment, particularly with Operations, to ensure seamless customer experience and service consistency.

Reporting to Commercial Director Europe

Experience, Knowledge and Qualifications

Essential

o    Prior experience in Managing a Customer Services Function

o    Leading and engaging a Team

o    Excellent computer Skills (MS Office suite)

o    Knowledge of SAP

o    Experience of Saas (Salesforce)

o    Systems and Process improvements

o    Decision making through the influence of others

o    Commercially Awareness

o    Financial forecasting/modelling experience

o    Teamwork and Collaboration

o    Fluent in German and English

Desirable

o    Experience in managing a multi-country Customer Services Function

o    Further languages (Dutch, Italian)